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Return Policy

Return Policy

Xena Intelligent Security Limited extends a 7-day Return/Exchange Policy for all products purchased directly from xenasecurity.hk.



You shall examine the products that you purchased and notify us any defects within seven (7) days from the date which the products are delivered to you. Subject to the terms and conditions of this return policy,we will exchange the same product only, at our discretion, defective products due to manufacturing fault if you return such products within seven (7) days from the date which the products are delivered, provided that the products are returned in original packaging materials. Xena Intelligent Security Limited will charge $50 for restocking fee if any of the original materials is missing.