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Terms and Conditions

Terms &Condition of Sales

These terms and conditions (“Terms of Sale”) govern your order and purchase of any Goods through this Website. By submitting your order on this Website, you agree to accept these Terms of Sale and to be legally bound by them. If you do not wish to accept these Terms of Sale, please do not submit any order through this Website.

Xena Intelligent Security Limited may amend these Terms of Sales from time to time and such amendment shall be deemed to be effective between you and us from such time as we post the amended Terms of Sales on the Website. Accordingly, you are advised to check these Terms of Sales each time you wish to order Goods on the Website to ensure you are aware of and understand the terms which will apply at that time.

Xena Intelligent Security Limited attempts to be as accurate as possible in relation to the information and content on the Website. However, Xena Intelligent Security Limited, to the maximum extent permitted by law, does not warrant or guarantee that the information and content on the Website is accurate, complete, up-to-date or error-free.


 In these Terms of Sale, the following words shall have the meanings set out below:

Xena Intelligent Security Limited”, “we” or“our” means Xena Intelligent Security Limited.

“Contract” means a contract agreed by you and Xena Intelligent Security Limited on the sale or supply of Goods pursuant to these Terms of Sale.

“Goods” means any goods or products offered for sale on this Website from Xena Intelligent Security Limited, including but not limited to, accessories, supplies, parts, multi-function centers,printers, facsimile machines and sewing machines.

“Website” means

 “You” means you or any persons who order Goods through this Website from Xena Intelligent Security Limited.

Order Confirmation/Acceptance:

After you place an order to purchase Goods from Xena Intelligent Security Limited through the Website shopping cart, you will receive an e-mail of invoice and delivery note from Xena Intelligent Security Limited confirming receipt of your order. Your receipt of such email, however, does not signify Xena Intelligent Security Limited’s acceptance of your order, nor does it constitute confirmation of our offer to sell.    While we generally will use our best effort to satisfy your order, we may choose not to accept any order or limit any order quantity due to shortage of stock, pricing or other errors, failure to verify or process payment or for any other reasons, even if you have made payment to Xena Intelligent Security Limited. Xena Intelligent Security Limited may require additional qualifying information prior to accepting or processing any order.

If Xena Intelligent Security Limited declines your order, Xena Intelligent Security Limited will notify you using the e-mail address you provided during your registration onto this Website or by phone within two working days after you placed the order. If payment was made and your order is cancelled, Xena Intelligent Security Limited will refund the appropriate amount of the charge to you by cheque.

If you do not receive any email or phone call from Xena Intelligent Security Limited informing you the cancellation of your order within 2 working days after you placed the order, your order is deemed to be accepted by Xena Intelligent Security Limited.


Payment for the products shall be made in full before physical delivery of the Goods.

Xena Intelligent Security Limited reserves the right to correct pricing errors that may inadvertently occur. In the event of a pricing error, we will notify you of the error and allow you to either proceed with the transaction at the correct price or cancel your order at no cost to you

You may pay for your order of the Goods with a major credit card issued in Hong Kong, with billing address in Hong Kong. Currently,we accept PayPal, Visa and MasterCard.

You hereby represent and warrant that you are the legitimate holder or authorized user of the credit card that you use for payment of the Goods.


All orders placed on the Website are subject to product availability and will be delivered according to Xena Intelligent Security Limited’s Shipping Policy.

Xena Intelligent Security Limited will use its reasonable endeavors to deliver the goods to you on the delivery date that we notify to you. Since the actual delivery of your order can be impacted by many events beyond our control once it leaves our facilities, we shall not be liable for any delay in delivery of the Goods.

Return Policy:

   All sales made through the Website are subject to Xena Intelligent Security Limited's return policy. For more details please check our return policy.


  Xena Intelligent Security Limited does not sell products to children. If you are under 18 years old, you shall only use the Website under the supervision of a parent or guardian.


Governing Law:

 These Terms of Sale shall be governed by and construed in accordance with the laws of Hong Kong and each party hereby submits to the non-exclusive jurisdiction of the courts of Hong Kong in relation to any dispute arising under or in connection with these Terms of Sale.


In the event that any of the provisions in these Terms of Sale are held by a court or other tribunal of competent jurisdiction to be void or for any reason unenforceable, then that provision shall be limited or eliminated to the minimum extent necessary and such provision shall be deemed severable from these Terms of Sale and shall not affect the validity and enforce ability of any remaining provisions.

In case of any discrepancy occurring between the Chinese and the English versions of the Terms and Conditions, the English version shall prevail.